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12/12/2018Police Advice on how to protect your business from crime Protecting your business from crime is extremely important and should be part of the day to day running of any company.

12/12/2018Police Advice on Credit Card FraudThere have recently been several reports of stolen credit card details being used to purchase goods in-store. The offenders will distract staff after the amount has been entered into the card payment device and then key in the stolen card details rather than using the chip and PIN facility. If staff do not check the signature that is then requested, the offender is able to leave the premises with the fraudulently obtained goods. Please use the following advice to reduce the risk of fraud occurring.

12/12/2018BID Update - CrimeThe two previous news stories are two messages from the Police, for the information of businesses. One is about taking actions now, in order to reduce the likelihood of your business premises being burgled..

06/12/2018Come to Bury videoYou may have seen on social media over the past week that we have created a video to encourage people to visit Bury for all their pre-Christmas requirements. As you would expect we have targeted our messages to those who live within a reasonable travelling distance of Bury but however targeted this approach is there will be large numbers of people who fall into this category who we may have missed. What we would love you to be able to do is to share this link with your friends, family, staff and most importantly customers. We will do all we can, on your behalf, to spread the word about our lovely town but just think how much more we can all achieve, if you all shared this 90 second video with your customer databases and/or via your social media accounts. Thanks, in advance, of your support in promoting our town to potential customers for yourselves. https://www.youtube.com/watch?v=nXjATbhqgMM

Latest News

Protecting your business from crime is extremely important and should be part of the day to day running of any company.

 

Often, all you need to do to put off thieves is show that you’ve kept your assets, buildings, property and vehicles secure.

 

You can help prevent crime by taking simple measures to ensure site safety and security inside and outside your business.This will help to deter criminals from attempting to gain access to your business.

 

Businesses and small retailers can do their own security survey on their premises and look to update their physical security. Think with the mind of a burglar – if the premises look insecure to you then it will be to a criminal.

 

1. Identify areas that may be vulnerable to forced entry and have them made more secure.

 

2. Make sure any service doors are locked and secure when not in use.

 

3. Make sure you have a monitored alarm and that it’s fully operational. For advice and approved suppliers of alarms and CCTV, visit the National Security Inspectorate and the Security Systems Alarms Inspection Board.

 

4. Make sure your CCTV is operational, provides facial recognition as well as good quality images and covers any vulnerable areas. 24-hour digital CCTV is also highly recommended. You'll find useful advice on buying surveillance equipment, from the Surveillance Camera Commissioner.

 

5. Make sure that wheelie bins are stored away as these can be climbed on to gain access to the building, especially via the first floor.

 

6. Make sure there is sufficient lighting around the premises, especially loading areas.

 

7. Consider moving high-value goods away from display windows overnight.

 

8. Prune any overgrown bushes or nearby trees, as they can provide cover for anyone trying to hide from view.

 

9. Doors and windows are particularly vulnerable – use security-rated products to make them more burglar-resistant. For more details visit Secure by Design.

 

10. External shutters, although effective, may require planning approval. Use attack-resistant laminated glass in sturdy frames where possible. Alternatively, film can be applied to glass to make it more resilient.

 

11. Anti-ram raider bollards or planters mounted externally can be used to protect frontages but may require planning approval.

 

12. Smoke-generating devices that activate on unauthorised entry create a smokescreen and foil burglary. They're designed not to damage stock.

 

Installing security lighting outside your business is a good deterrent as it makes criminals feel vulnerable and observed. Security lighting should highlight high-risk areas and allow occupiers to see people approaching. The type of lighting you require will depend on the level of risk, the geography of the area and the type of surveillance you already have in place. The lighting should be white LED lighting and conform to BS5489:2013 security standards.

 

CCTV systems are an effective and useful tool for crime prevention and can help the police when investigating a crime. However careful consideration should be taken to the placement and management of any CCTV system. For systems to be effective you should consider the following advice:

 

• Make sure the camera faces towards the main doorway/entrance so you can get a clear head and shoulder image of everybody entering and leaving the premises

 

• Make sure there is enough light for the camera to give a clear picture

 

• Place CCTV signs and public warning signs so that people know they are being recorded around your building/s and inside reception areas

 

If possible have real time CCTV images that react to movement and notify the key holder or any other nominated person, when such movement is detected and check there and then whether the footage is of anyone lawfully within the area OR NOT.

 

Further Crime Reduction Advice can be obtained using the following links:

 

The National Business Crime Centre = https://nbcc.police.uk/guidance/?active=3 which then has various links from Secure By Design information: Small Business Guide to CCTV: Lone Worker Safety: How Secure is your Shop and Keeping Burglars out of your Business.

 

London Mayors’ Office for Police & Crime (MOPAC) Secure By Design = http://www.securedbydesign.com/crime-prevention-advice/secure-your-business/

 

Suffolk Police Business Crime Reduction advice = https://www.suffolk.police.uk/advice/business-security/business-crime

 

CCTV Installation and the Data Protection Act - https://www.gov.uk/can-i-use-cctv-at-my-commercial-premises

 

Securing Your Premises Checklist - http://www.lawdonut.co.uk/business/commercial-premises-law/managing-your-premises/securing-your-premises-checklist

 

Small Business Security Guide - http://www.g4s.uk.com/results/G4S-Small-Business-Security-Guide.pdf

 

Protecting Your Business’s Assets - https://www.gov.uk/guidance/protecting-your-businesss-assets

 

CCTV and a Guide to Data Protection - https://ico.org.uk/for-organisations/guide-to-data-protection/cctv/

 

Police advice on a variety of subjects can be accessed via https://www.suffolk.police.uk/advice

 

To report something, or to otherwise contact Police, use the link http://www.suffolk.police.uk/contact-us

 

To report something anonymously call Crimestoppers on 0800 555 111 or visit www.crimestoppers-uk.org

 

Alternatively call 101 for non-urgent matters.

 

Or phone the police enquiry telephone helpline number “101” and ask to speak to your local Design Out Crime Officer.

There have recently been several reports of stolen credit card details being used to purchase goods in-store. The offenders will distract staff after the amount has been entered into the card payment device and then key in the stolen card details rather than using the chip and PIN facility. If staff do not check the signature that is then requested, the offender is able to leave the premises with the fraudulently obtained goods. Please use the following advice to reduce the risk of fraud occurring.

 

• Most cards use chip and PIN technology so be especially vigilant if a request for a signature is made.

 

• If a signature is requested, check that the printed receipt does not say ‘keyed’ on it. ‘Keyed’ indicates that the number has been manually entered which the customer should never have reason to do, especially if they have the card in their possession.

 

• If a signature is requested, ensure that the signature provided is checked against the card. Also check that the card provided for signature comparison is the one used to make the transaction by cross checking the 16 digit number.

 

• Be alert to customers taking longer than normal to enter a PIN or any attempt to distract you when the PIN is being entered. Keep the card payment device in sight at all times.

The two previous news stories are two messages from the Police, for the information of businesses. One is about taking actions now, in order to reduce the likelihood of your business premises being burgled..

 

The other is about how criminals are distracting staff to use stolen credit cards in stores.

 

Earlier this week a couple of foreign men entered a town centre business purporting to want to offer to paint the shop and caused such a distraction that they managed to steal the purse of one of the staff members.

 

Traditionally December is also a time when shoplifting offences increase so please take on board the attached messages from the Police and brief your staff to be vigilant at all times and advise them to not keep personal items of value where the public can access them.

 

Not a very cheery Christmas message I am afraid but it won’t be a Merry Christmas if your business or your staff become victims of crime so please do all you can to reduce this likelihood.

 

If you would like to join our Shopwatch Crime prevention Group and/or hire a Shoplink radio please contact my colleague Mike.Kirkham@ourburystedmunds.com

Come to Bury video

 

You may have seen on social media over the past week that we have created a video to encourage people to visit Bury for all their pre-Christmas requirements. As you would expect we have targeted our messages to those who live within a reasonable travelling distance of Bury but however targeted this approach is there will be large numbers of people who fall into this category who we may have missed. What we would love you to be able to do is to share this link with your friends, family, staff and most importantly customers. We will do all we can, on your behalf, to spread the word about our lovely town but just think how much more we can all achieve, if you all shared this 90 second video with your customer databases and/or via your social media accounts. Thanks, in advance, of your support in promoting our town to potential customers for yourselves. https://www.youtube.com/watch?v=nXjATbhqgMM

Haart staff discount offer

 

As you will know, Haart are proud to serve our local community wherever they can. As your company is a BID member in Bury St Edmunds, they have decided to offer you discounted fees should you wish to sell your home. If you are thinking of moving, then why not contact them on 01284 767121 to find out more. Below is a link which gives you an insight into what the Haart team in Bury can offer you. https://www.haart.co.uk/branch-finder/bury-st-edmunds/estate-agents-bury/

Mary Poppins is coming to town!

 

Many of you will have seen the original Disney film with Julie Andrews and Dick van Dyke made in the 1960s! well the next episode is released nationally on Friday 21st December but in a real scoop we have manged to persuade Mary and Bert to visit Bury St Edmunds, the day before, on Thursday the 20th (first day of the Christmas School holidays) where they will periodically perform outside Moyses Hall as well as visiting both cinemas and different locations across the town. Princess Elsa & Olaf will also be in town that day. We are co-ordinating this to encourage more people to come into the town during the day and early evening (Free Parking from 4pm) and spend their money in your businesses. We will be issuing some images and a media release shortly and I will be able to provide you with more details next week but just wanted you to all be aware of this event and put it in your diaries/calendars.

Next years Christmas Fayre!

 

Just wanted to let you know that the dates for the above event next year will be Thursday 21st - Sunday 24th November inclusive. You will note that next year Black Friday (29th) will not fall within the dates of the Fayre so hopefully you will be able to benefit from the tens of thousands who will visit the Fayre and then also from the following Friday being the launch of the Black Friday campaign.

Window Dressing – Discounted purchases at Denny Brothers.

 

This week we provided a free window dressing course for some of our members and the response from those who attended has been very positive. Denny Brothers sent along a member of staff and they have realised that most of the products and items suggested to be used, are stocked in their shop and as a consequence they are happy to offer a 10% discount to any BID business who want to purchase items from them to dress their windows. With the upcoming Best Dressed Christmas Window Competition (to be judged during the first two full weeks of December) this is a great opportunity to get stocked up at a reduced cost! Just let the staff at the shop know you are a BID member and that you are using the goods you want to purchase to decorate your window and they will apply the 10% discount.

Action Counters Terrorism Awareness Advice

 

Apologies for the short notice but we have only found out about this event today! If you would like to receive a FREE update on the latest ACT (Action Counters Terrorism) Awareness Advice, local Police Counter Terrorism Security Advisors are holding a session for businesses at Cineworld this coming Tuesday 6th November at 9am and will be finished no later than 1130am. This event is not because of any increased threat but is just part of an ongoing general awareness programme. If you are interested just let Mike Kirkham know mike.kirkham@ourburystedmunds.com or 01284 766258

Thank you to those who have agreed to display flags and/or bunting between and the take up has been so good that we have run out of stock for the time being! Please find below a message from the We Love Bury St Edmunds Group in regards of how you can take advantage of their free offer of publicity, for your business, for taking part in these celebrations.

 

Hello and thank you for agreeing to display the flag of St Edmund of Suffolk, this month, to commemorate the namesake of our town. Last year, 126 businesses raised the flag of St Edmund in Bury St Edmunds, and this year we're working even harder to make this a celebration and a benefit to local businesses. To get full details, guidelines on how to get the most out of the event and reminders in the run-up to the ten days of celebration, you can sign up for the St Edmund's Day email newsletter by clicking on this link https://welovebse.rootytoot.com/stedmundsday/ This is going to be the best St Edmund's Day yet! Looking forward to working with you.

 

Best regards James Sheen PS We're arranging publicity for businesses who "fly the flag" - and it's absolutely free!

2nd Floor, 2 Woolhall Street, Bury St Edmunds, IP33 1LA

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