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BID Member Training Programme


One of the benefits we provide BID members is free training courses. We created a training programme based upon requests and feedback from our members which led to first aid and fire marshal training becoming the signature courses. We also provide a variety of other courses, and we will where possible meet any training requirement that our members request.


We regularly update this document, and the latest training information will also be shared via Mark Cordell’s regular email member updates.


Allocation of courses and booking process

We have listed the latest course availability at the end of this document.


Please note that for first aid and fire marshal courses there is a limit of two places per business per single course. For all other courses it is based on one place per business per course, but we will offer further places depending on overall take up and needs of an individual business.


To discuss your training needs and / or to book a place on a specific course(s) please email Debbie Reeder,, or Mike Kirkham,


The range of training courses currently offered are:

1. First Aid

2. Fire Marshal/Warden

3. Food Safety

4. Alcohol Licensing related courses

5. Social Media

6. Mental Health First Aid

7. Conflict Management in the Workplace

8. Performance and Discipline in the Workplace


Course Details
First Aid

  • Qualsafe Level 3 Award in Emergency First Aid at Work.
  • A one-day (9-5pm) course delivered by Latitude Training in partnership with and at West Suffolk College.
  • Maximum of twelve people per course.
  • Lunch and parking provided.
  • Mixture of theory and practical including introduction to defibrillators. 
  • The course involves a multiple-choice written exam.
  • On successful completion of the course and exam a certificate valid for three years is awarded.
  • This course is ideal for organisations who require personnel with some knowledge of First Aid, either because they work in small groups outside company premises, or as a back up for qualified First Aiders within the company.



Mental Health First Aid

  •  This is a half day awareness course provided by Latitude Training or Suffolk MIND. 
  • Light refreshments provided. 
  • An awareness course suitable for anyone covering: a) Helping you gain the ability to recognise a suspected mental health condition, start a conversation, and signpost to professional help. b) What is first aid for mental health. c) Providing advice and starting a conversation. d) Identifying mental health conditions. e) Stress. f) Upon successful completion of the course, you will be awarded a Level 1 Awareness of Mental Health certificate valid for three years.

 Fire Marshal / Warden 

  • A three-hour (9.30-12.30) course provided by Anglia Fire Assessments (Specialist Fire Consultants and Training Services). 
  • The course is delivered at the Bury St Edmunds and Farmers Club in the town centre.
  • There is a mixture of theory and practical (outside) demonstrations. 
  • A maximum of fourteen people per course. 
  • Light refreshments provided.
  • There is parking at the attendee’s expense at local council car parks and on street parking. 
  • A certificate on completion of the course is provided. 
  • Learning Outcomes are as follows: a) Your understanding of the role of the Fire Warden in relation to workplace fire safety and emergency procedures. b) An understanding of the principles of means of escape and recognise the importance of fire drills. c) Knowledge of the principles of combustion and fire spread in a building. d) The ability to decide what actions to take on discovering a fire e) An understanding of human behaviour in relation to a fire situation. f) A good understanding of the use and limitations of workplace firefighting equipment. g) The ability to undertake routine fire safety management checks to assist your company to comply with legislation. h) A practical first aid firefighting equipment demonstration. i) Each delegate gets the opportunity to extinguish a small fire using a variety of firefighting extinguishers. 


Food Safety 

  • HABC (Highfield Awarding Body for Compliance) Level 2 Award in Food Safety. • A one-day (9-5pm) course delivered by and at West Suffolk College. 
  • Maximum of fourteen people per course. 
  • Lunch and parking will be provided.
  • Classroom based course.
  • The course involves a multiple-choice written exam.
  • This one-day course provides essential knowledge and understanding of good hygiene practice for anyone working within the food industry, where a degree of training is now a legal requirement.
  • This course is designed to give an appreciation of the fundamentals of good food hygiene practice. 
  • This course covers the following: a) Bacteriology. b) Prevention of Contamination and Food Poisoning. c) Personal Hygiene. d) Premises, Equipment and Pest Control. e) Cleaning and Disinfection. f) Legislation. APLH (Accredited Public License Holder).
  • A one-day (9-5pm) course provided by and at Greene King.
  • Lunch and parking included.
  • Anyone authorising the sale of alcohol to the public must hold a Personal Licence
  • Issues covered on this course are as follows: a) How to apply for a Personal Licence b) Roles, legal responsibilities, and the penalties for failure to comply with the law c) The Premises Licence. d) The roles and duties of a Designated Premises Supervisor/Designated Premises Manager. e) Rights of entry to Licensed Premises f) Temporary Events Notices (TENs). g) The content and purpose of operating schedules. h) Police powers about suspension and closure of Licensed Premises. i) Strengths of alcoholic drinks, and effects on the human body. j) The responsible retail sale of alcohol. 

 Cellar Management 

  • A one-day course provided by and at Greene King. 
  • Lunch and parking included. 
  • Greene King’s experienced Greene King Cellar trainers deliver this course. 
  • Your tutor will demonstrate how to manage your cellar effectively and efficiently to ensure consistent quality and customer satisfaction.
  • The objectives and Course Content are as follows: a) Introduction to the perfect pint. b) Cask beer and cask beer practical. c) Keg beer and keg beer practical. d) Gas systems. e) Coolers f) Cleaning, hygiene, and food safety. g) Pipe cleaning practical. h) Glass washing machines. i) Product presentation. j) Course review. k) The BII ABCQ Award in Beer and Cellar Quality (cask and keg) exam to be taken at the end of the day.


 Social Media

  •  A range of theory and practical based training with content adjusted according to members requirements. Generally, includes an introduction to and latest developments for Twitter, Facebook, and Instagram. 
  • Dates: Monday 20th June Tuesday 6th September 
  • Session Details:

    - 9-11am: Google My Business

    - 11.15am - 1.15pm: Facebook (a light  lunch is included with this session)

    - 2.15 - 4.15pm: Instagram


 Conflict Management in the Workplace

  • This is a half day bespoke course delivered by and at Greene King. • Light refreshments and parking provided.
  • Start time is 10.00am to 3.00pm.
  • Work based/customer-based conflict covering: a) What can we do to avoid this? b) Is it due to Covid 19? c) Group discussion around examples they have had to work. d) The tools to help deal with conflict. e) Your personal space (where conflict is concerned). f) Who is best placed to deal with conflict in your workplace? g) The session will include group breakouts as part of the day. h) Group session around using new tools to deal with conflict. 




Managing Staff Performance and Discipline in the Workplace

  • This is a half day course delivered at West Suffolk College.
  • Light refreshments and parking provided. 
  • An interactive half day workshop designed for those who have responsibility for managing the performance of others
  • The workshop will provide you with tools and techniques to help establish and maintain appropriate levels of performance and what to do if performance drops below these levels.
  • Key topics will include: a) Stages in managing staff performance. b) Providing performance feedback. c) How to deal with under performance. d) Overview of ACAS Code of Practice.

Three Eggs Your People Development & Wellbeing Partner Course Guide with 20% off for BID Members - Available here 


Course Availability 2022/2023

First Aid Fire Marshall Food Safety Award for Personal License Holders (APLH Level 2)
Monday 23rd May - NOW FULL   Tuesday 7th June Monday 13th June Tuesday 17th May   
  Monday 27th June - NOW FULL    Monday 12th September
Tuesday 21st June  
Tuesday 27th September
 Tuesday 25th October







Online Free Training Courses

Below are some links to free online training courses that you might find helpful.


Google suite of course


Hubspot academy it's free and you can gain accreditations that you can post on your LinkedIn page


Free Instagram mini-course here


Save The High Street has daily idea of the day short (2-3 minutes) videos for businesses


YouTube is FULL of free content to help businesses


Please say to email for enquiries and booking of the following courses:


Monday 31st October 2022, Fire Warden – 9:30am-12:30pm


Monday 30th January 2023, Mental Health Awareness – Half-day


Monday 27th February 2023, Social Media – All day


2nd Floor, 2 Woolhall Street, Bury St Edmunds, IP33 1LA   01284 766258