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Drive Vauxhall wins Customer Excellence Award...

The staff at local Vauxhall Retailer, Drive Bury St Edmunds, are proud to announce the news of their latest achievement; a prestigious Vauxhall Customer Excellence Award.

Every year the British manufacturer recognises customer reviews and rewards top performing retailers for their exemplary levels of customer service.

To celebrate this special accolade awarded to Drive Vauxhall, Sarah Ferrari and her team were presented with their Customer Excellence Award at their retail showroom.

Sarah Ferrari, General Manager at the retailer, comments: “The team and I are over the moon with this achievement and can’t thank our customers enough for their kind words in Vauxhall’s satisfaction surveys, which enabled us to secure this fantastic accolade.

“Each and every customer that visits our business can rest assured that they will be receiving a detailed and personal service, ensuring the utmost is done to meet their needs. As we invest so much time and energy in delivering excellent Customer Experience, we’ll be doing our very best to ensure that this continues this year!”

The retailer was one of 53 Vauxhall retailers in the UK to achieve the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2014.

After purchasing a new Vauxhall or servicing their vehicle for the first or second time, customers are invited to take part in both surveys. Over 138,978 responses were collected last year, helping to generate an accurate picture of Vauxhall customer experience.

Peter Hope, Vauxhall Customer Experience Director, comments: “At Vauxhall, we are proud that Drive Vauxhall has pulled out all the stops to make our customers’ purchasing and servicing experiences as positive as possible. The award is a testament to the hard work invested into their consistent standards and all round high performance.”

To celebrate their outstanding effort, the retailer will be presented with a plaque announcing their accolade, which will be placed on display at the dealership. Additionally, the Vauxhall dealer locator will display a special logo next to their name, with all staff receiving commemorative badges.

For further information about the retailer award and for details of vehicles in the Vauxhall range, please contact Drive Bury St Edmunds here.