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The Bury St Edmunds branch of Hobbs, in arc shopping centre, has won a nationwide award for being the top performing store in their UK portfolio throughout the autumn and winter season in 2015. The award was received in a recent event held at the Waldorf Hotel in London after being awarded for outstanding performance across all objectives including customer experience as well as sales.

British brand Hobbs first opened in Hampstead, London, in 1981 and has since grown from a small yet sought-after shoe label to a global brand synonymous with the best of British design. They have over 200 stores and concessions throughout the UK including iconic retail locations such as Regent Street in London as well as Manchester and Birmingham. The store in Bury St Edmunds, which has been part of the arc shopping centre line-up since it first opened in 2009, came in front of all of them to win the award.

Tracey Zahra-Norris is the store manager at Hobbs, she said; “This award is a wonderful achievement, to win when up against flagship big city stores is simply fantastic. Being the only Hobbs store in Suffolk we find that our customers come from all over the region to shop here, it is important that we deliver the quality service that they expect. ”

Colin Roberts is the centre manager at arc shopping centre, he said; “It’s great that we have such leading retailers here, Bury is a wonderful town to visit and retail plays a huge role in that. When visitors to our town receive great service it is just another reason that they have to return, I’m delighted to see Hobbs be rewarded for the wonderful service they offer.” Mrs Zahra-Norris added; “I have actually received thank you letters from our customers saying what a great in store experience they had, which is quite unusual in retail. It is often overlooked how important service can be in retail, I’m lucky to have such a great team with passion and experience. “


Telephone 01284 761598

Website click here to visit

Address 4 Auction Street, Bury St Edmunds
IP33 3FA

Opening Hours Mon-Fri 09.00-17.30 Sat 09.00-17.00 Sun 10.30-16.30


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2nd Floor, 2 Woolhall Street, Bury St Edmunds, IP33 1LA   01284 766258