I wanted to circulate the attached of an article in this weeks Mercury Newspaper relating to one of our Street Drinkers, who as you can see is a Prolific Offender. I have no doubt he will continue offending and breaching his recently issued 2 year long Criminal Behaviour Order which prohibits him from entering any shop in Bury Town Centre, drinking alcohol within the same area and to not “hang around” with 3 or more people in a manner likely to cause distress.
If this happens we must make the Police aware of this by either ringing 999 or 101 or reporting it on line via this linkhttps://www.suffolk.police.uk/contact-us/report-something so they are aware of what is actually occurring in our town centre and take appropriate action.
I am also very aware that this individual is not the only one involved in street drinking, begging and generally acting in an anti-social manner in the town centre.
I am now about to go on leave for a week but will focus upon this ongoing issue on my return.
Please be assured that all at the BID are doing all we can to provide intelligence and evidence for the authorities to take appropriate action against these individuals whose behaviour is detrimentally affecting our business and visitors to the town centre.
I am mindful that continually raising this issue in the public arena does, in itself, raise the possibility of deterring people from coming into the town centre but I am not prepared to ignore such an important issue for the purpose of PR. It is clearly a problem that has escalated in recent weeks and action needs to be taken on your behalf and the BID are very prepared to continue to do this to enable you to run your businesses without Anti-Social Behaviour negatively affecting your businesses and your customers.
Food and Drink Festival
The weather forecast for the weekend is looking very good and we are hoping for a great turnout at this event which we are organising on Sunday and Monday. Attached are details to remind you what is happening . Please remember that entrance to the Buttermarket and Cornhill will be prohibited to vehicles from 6am on Saturday (Provisions Market) through to late on Monday evening. I hope your business is able to benefit from those who attend the event and please let me know if you are open during the Festival so we can tell people about it on social media.
Customer Service Training
Customer Service has never been a more important quality when trying to retain existing clients and seeking to gain new ones and can say so much about your business. If you’d like one of the remaining few places left for the half day FREE training we have organised for Monday 2nd September (West Suffolk College 9-12.30) then contact Mike.email@example.com asap The course is aimed at all customer facing staff and having completed the course your employee will be able to :
- Demonstrate an understanding of the importance of excellent customer service skills
- Understand the role of the internal customer and how they affect the external customer
- Demonstrate how to listen to your customers in a way that shows that you care about them and their needs
- Know how to handle difficult conversations and customers
Festival of Sport
I just wanted to let you know that we will be organising this again for the half term week in October and there is an opportunity for local clubs or groups to have a display in the town to promote what they do and again we will create a website outlining all sporting and healthy living activities that are going on between the 18th and 27th October. All people have to do is get in contact with me and I will do the rest!
Pay on Exit Trial
As most of you are aware as a result of the BID constantly lobbying the Council to introduce Pay on Exit parking in the town (as a direct result of feedback form our members about how the current Pay and Display system encourages customers to rush off) a trial was introduced in June in the St Andrews Street North car park. It is acknowledged that the system being used is not the best way of introducing POE but in reality it was the most realistic and cost effective system that was available and hence us supporting the trial. We know there were difficulties initially and that there are some further improvements that can be made but I just wanted to reassure you that both the BID and the Council are committed to this trial and steps are in hand to make it more customer friendly and when these changes are in place the BID will explain these to yourselves and the public and do all we can to encourage people to use the car park and stay longer in town, for the benefit of our businesses.
As we are all aware the negative impact of the above has been considerable this summer and I have, on your behalf, been liaising with the Council And Police to address this problem, with a degree of success but I am very concerned that the situation is far from resolved. Today I have met with the Police, Council and our MP Jo Churchill and I am pleased to report that all parties present are still very committed to working in partnership to deal with this issue. There have been numerous arrests over the past few weeks but because so few of these individuals want to engage with the Authorities and accept their offers of help, what frequently occurs is that after release they are back on the streets continuing their ant- social behaviour. In addition there are concerns that the current judicial system is not dealing with the offenders seriously enough to deter their repeat offending. This situation is clearly unacceptable and everyone wants to improve it. The Police and the Council are considering taking a different approach to try and achieve better sentencing by the Courts and the BID is happy to work with them in that regard. All parties are very mindful that Anti Social Behaviour by a few people is having a negative effect on our town centre and we are all determined to address this issue by working and supporing those in need of help and who are willing to address their problems but also deal robustly with those that aren’t. What I would encourage you all to do is report any incidents of drunkenness or begging that you or your staff witness to the Police either using the 101 telephone system or by going online and using this link https://www.suffolk.police.uk/contact-us/report-something so they are aware of what is actually occurring in our town centre.
Festival of Sports Dinner
Our Festival of Sport event will again take place in late October (further details to follow in due course) and the event will kick off (pardon the pun!) again with a Sporting Lunch at The Athenaeum and one of the sponsors will again be BID member Greene & Greene. This year the speaker is Olympic Cyclist Jess Varnish. Details of the event and how you can purchase tickets are attached. It’s usually a very enjoyable event and I hope a number of you can make it and please feel free to pass on the flyer to anyone who you think might be interested in attending.
BTFC sponsorship opportunities
Maintaining the sporting theme I wanted to make you aware that BID Member, Bury Town FC start their league season tomorrow , with a home game against Basildon United. As with any sports club there are a number of expenses to be covered throughout the season and although the matchday attendance at Ram Meadow is normally amongst the highest in their league they would still be very grateful for any commercial sponsorship form local businesses and I attach a pdf which outlines the sponsorship packages that are available. Contact details are on the final page but if you have any questions then I am sure club chairman Russell Ward would be very happy to hear from you at firstname.lastname@example.org
Tourism Trade Event
As you are no doubt aware your BID membership automatically gives you free membership of the official Tourism brand for the town, Bury St Edmunds & Beyond. Each year that organisation holds network events for its members (and to which you are all invited) and this includes their Tourism Trade event, which is part of the annual Business Festival, in October. The BSE&B Brand Manager, Sue warren, is looking to provide “goodie bags” for the first 50 members of the public who attend this event and would welcome any appropriate donations from BID members. If you are interested in providing some “goodies” and/or want to know more about the event then please contact Sue at email@example.com
As you are aware , on your behalf, I am a long term consultee of the Council regarding the car parking services they provide for visitors to the town and hence the current trail of the “pay on exit” scheme in the St Andrews Street North car park. I am very aware that there have been numerous difficulties with this scheme and myself and our Chairman are due to meet Council representatives in a fortnight to discuss this. Additionally the Council is reviewing the whole subject of parking (on street and car parks) and are seeking the views of the public on this issue. Therefore they and I would be grateful if you could find time to complete this survey (I have just done so and it took me less than 5 minutes) by clicking on www.smartsurvey.co.uk/s/WestSuffolkParking/