Supported Advice Service Adviser
Citizens Advice
£25,157 per annum pro rata. Role Description and Person Specification
Thank you for your interest in working at Citizens Advice West Suffolk. This job pack should give you everything you need to know to apply for this role. If you would like any further information, please contact Annemarie Vis on finance@swcab.org.uk
Closing date: 5pm Monday 21st July 2025
Interviews: Tuesday 29th July 2025
Start date: Asap.
Application forms can be obtained from the website https://suffolkwestcab.org.uk/ or by emailing finance@swcab.org.uk. Applications must be submitted by email and no CVs will be accepted.
Citizens Advice West Suffolk
Citizens Advice West Suffolk provides free, independent, confidential and impartial advice and information to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Our involvement in the local community and the provision of free accessible advice for local people are important to us. Whilst we are part of national Citizens Advice, Citizens Advice West Suffolk is an independent charity and company limited by guarantee.
The Role
Context of role: This exciting role is in the Supported Advice Service Team and is based in our offices in Bury St Edmunds, but you may need to work from one of our other offices. We are looking for a keen and enthusiastic person to work as part of a team supporting clients who have poor mental health. The role reports to the Chief Operating Officer.
Role Purpose: You will provide advice and casework to clients primarily on benefits, debt, housing, and employment with the aim of improving their mental health and wellbeing. Clients will be referred into the service by our partners including doctors’ surgeries, Havebury Housing, and the Steam Café. Clients can be referred to other specialists within Citizens Advice West Suffolk and to external organisations for additional support.
You will help to administer our evaluation processes (training provided); and to contact our clients to complete short surveys and to record their feedback on our service.
Terms and conditions
Hours: 21 hours a week.
Salary: £25,157 per annum pro rata.
Employment Status: One-year fixed term with a possibility of an extension dependent on funding.
Base: Bury St Edmunds.
Pension: Eligible employees will be enrolled into the workplace pension scheme with NEST – 3% employer and 5% employee contribution.
Contractual Sick Pay to include SSP: 4 weeks full pay and 4 weeks half pay on a rolling 12-month basis, after completion of the 6-month probation period.
Annual Leave: 5.6 weeks per annum pro rata to include bank holidays.
Part Time 