Restaurant Supervisor

Lark is a small, award-winning, aspirational restaurant in Bury St Edmunds. Established in 2023, the team have enabled Lark to achieve a range of accolades by delivering outstanding customer service which compliments the unique style of food offering. The team are ambitious in growing Lark as a leading restaurant in the area, receiving national recognition in doing so.

Our work environment includes:

• Lively atmosphere
• Growth opportunities
• On-the-job training

Job Summary

We are seeking an enthusiastic and passionate individual to join our team as our Restaurant Supervisor. The role will involve working in the restaurant as part of a small team, overseeing the activities of restaurant staff to deliver outstanding service to our customers that accompanies the unique and award-winning food offering.

Responsibilities

– Work alongside the Restaurant Manager to supervise restaurant activities whilst on shift.

– Achieve exceptional customer service to ensure customers have a pleasant experience by monitoring and checking staff and diners.

– Monitor compliance with food safety regulations and ensure records are up to date.

– Support the Restaurant Manager with ordering stock and maintaining suitable levels.

– Work with suppliers to maintain and grow our wine list offering, sharing key information with the team which can be delivered to customers.

– Research and introduce new cocktails to the menu which rotate regularly, training staff on how to execute these to high standards.

– Supervise restaurant staff when on shift to ensure high standards of service and communication are monitored and maintained.

– Handle customer inquiries and complaints in a professional manner, using email and telephone communication.

– Monitor financial performance and implement cost control measures, attending meetings to discuss this as a team.

Skills and experience (essential)

– Excellent customer service

– Ability and desire to lead a team in the workplace setting

– Knowledge and experience of bartending, culinary, and kitchen operations

– Familiarity with food safety regulations

– Excellent communication, organisation and interpersonal skills

– Ability to work in a fast-paced environment

Skills and experience (desirable)

– Previous experience in a restaurant or hotel setting

– Qualifications relating to the Hospitality Industry

– Grade 4/C in English and Maths (or equivalent)

Job Types: Part-time, Permanent

Pay: £17,087.00-£21,655.00 per year

Expected hours: 31 per week

Additional pay:

• Tips

Benefits:

• Company pension
• Employee discount

Schedule:

• Every weekend
• Monday to Friday

Experience:

• Front of House: 1 year (required)
• Restaurant supervisor/management: 1 year (preferred)
• Customer service: 1 year (preferred)