Hotel Receptionist

We are seeking an experienced Receptionist to deliver an exceptional, luxury-level service to our guests. The successful candidate will have previous hotel experience, a polished and professional manner, and a genuine passion for high-end hospitality.

Key Responsibilities

• Provide a warm, professional, and personalised welcome to all guests
• Handle guest requests efficiently, discreetly, and to the highest standard
• Manage all keys and front desk operations
• Process guest accounts, handle payments, balance floats, and ensure accurate banking
• Report any discrepancies to the Duty Manager
• Take and manage reservations, maintaining accurate records on the system
• Liaise closely with Housekeeping to ensure seamless check-ins and special guest requirements
• Maintain strict confidentiality and comply with data protection regulations
• Ensure the Reception area is presented immaculately at all times
• Maintain and update repeat and VIP guest profiles

Requirements

• Previous experience in a hotel reception role is essential
• Impeccable presentation and communication skills
• Strong attention to detail and organisational skills
• A passion for delivering outstanding luxury guest experiences

Working Hours

This role includes shift work, evenings, and weekends.

Job Type: Full-time

Pay: From £13.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount