Customer Host

You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support.

The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.

• Making sure that our customers feel welcome and at ease in our shops
• Picking up on Customer buying signals to ensure that we are meeting the customer’s needs
• Ensuring that Product presentation and Shop visual standards are always excellent
• Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
• Using knowledge of promotions or discounts available to inform our customers and increase sales
• Introducing customers to multichannel shopping through More Ways to Shop
• Assisting in Events, including Customer Event and preview evenings
• Responding to customer feedback and queries when needed, ensuring the customer is always happy
• Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
• Understanding our approach to Ethical Sourcing to be able to explain this to our customers

• Ensuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional products
• Processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers

Benefits

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 28 days holiday per annum
• 2 days (paid – contracted hours) per year to volunteer in the local community
• 50% discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution