12 Months FTC – Customer Support and Administration

The Company

• We are a high growth travel platform with exciting plans for the future, our small team of experts are located in the centre of beautiful Bury St Edmunds.
• Our vision is for SpeedyBooker to be the world’s leading collection of leisure booking websites, backed by our platform and subscription software. Our sites include BeachHuts.com, BritainsFinest.co.uk, FishPal.com, Elveguiden.com, Monasteries.com and UniversityRooms.com.
• We have an exciting journey of growth and continual improvement ahead!

Role and Responsibilities

We are looking for a client obsessed team player to undertake a variety of B2B customer support and administrative tasks. Responsibilities include:

• Onboarding new partners who join our websites UniversityRooms.com, Monasteries.com whilst ensuring existing customers information remains current.
• Providing support in response to customer and partner enquiries and training needs.
• Working alongside our marketing team to identify opportunities to promote and grow the business.
• Effective use of our CRM and operational systems.
• Collating and maintaining numerous KPI led reports and customer performance dashboards.
• Supporting sales pipeline and product development activities as and when required.

The Candidate:

Must have requirements:

• Keen interest in technology led solutions coupled with a passion for data .
• Ability to prioritise own workload with strong organisational skills and accuracy.
• Experience of working with Salesforce, HubSpot or similar CRM.
• Highly motivated with ability to multitask within a fast paced environment.
• Relatable customer service and/or sales administration experience .

Nice to have:

• Experience of working within travel or accommodation related industry

Benefits:

• Flexible working pattern to achieve 8 hours per day
• Sick Pay.
• Free car parking.
• Employee benefits and rewards scheme.
• Paid for training.
• Company events & social time.
• Generous holiday allowance that rises to 28 days over time, plus bank holidays.

Job Types: Full-time, Part-time, Fixed term contract

Pay: £26,000.00-£32,000.00 per year

Expected hours: 32 – 40 per week

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee stock ownership plan
• Flexitime
• Free parking
• Health & wellbeing programme
• Sick pay