visit the BID members section

ourburystedmunds news

16/10/2020Town Centre Gift CardMany thanks to all of you who have already registered to accept our new gift card when it is launched later this month. If you haven’t signed up to accept it yet you still can and all you need to do is click on this link and provide the information required. The purpose of the gift card is to try and generate more spend in the town and obviously the more businesses we have registered to accept the card the more attractive it is to the consumer and as a Christmas gift. The gift card will play an integral part in our pre-Christmas campaign, referred to above.

16/10/2020Recent thefts of mobile phones in business premisesThere have been 3 town centre businesses in Bury this week who have had a mobile phone stolen. The offences have occurred when a male, in these instances, described as of Eastern European appearance, coming into customer facing businesses (beauty salons/estate agents) and asking for local directions. He will see the victim’s mobile phone, and cover it with a map, or random piece of paper in his possession, before thanking the member of staff for their assistance and leaving with the phone concealed under the paper. I am making you aware of this so you can warn your staff so they can be aware of this and so you can take appropriate steps to maximise evidential opportunities through CCTV/video capture.

16/10/2020Christmas Decorating of your businessesWith the challenges you are all facing, the run up to Christmas has never been more important than it is this year. We will be launching a Festive Period campaign during November and it would be great if as many of you as possible could decorate your windows from early November so the town can look at it’s best and get into the Christmas spirit a little earlier this year. We will as usual run our Best Dressed Christmas Window competition, with the winner announced in mid-December, exact details to follow nearer the time.

16/10/2020Our landline telephoneWith the Government call to work from home, if possible, being reiterated again there is not a member of staff in our office at all times, although at least one of us is working from the office each day. If you need to contact myself, Mike or Jackie please feel free to e mail us or call us on our mobiles. My number is 07703 193511, Mike’s is: 07885 990713 and Jackie’s is: 07593 441140. Alternatively you can ring the office landline 01284 766258 and leave a message on the answerphone if your call isn’t answered. We will always endeavour to get back to you the same day you contact us.

Support & Updates for Businesses During The Coronavirus Period


To support the businesses in this challenging time, we will have regular updates on this page to provide factual information for businesses. 




Please see below the latest Government Guidance for businesses selling food -




Please see below a summary from the Cabinet Office of the new requirements for businesses to comply with from tomorrow, announced by the Prime Minister yesterday.

Also below that please see a reminder from West Suffolk Council for certain categories of business to have created their own QR code for their premises that all customers are required to scan when entering also from tomorrow. 


You will have noted that the Government are emphasising that they will prosecute and if necessary close businesses that do not comply with the new measures.


If we, at the BID, can be of any assistance then please don't hesitate to get in touch. 


Cabinet Office 


Yesterday, the Prime Minister made a statement to the House of Commons outlining further measures in England to tackle the spread of coronavirus. The PM's statement can be found at: 


From today, Wednesday 23 September, office workers who are able to work from home should do so and the requirement for customers to wear face coverings will be extended to all users of taxis and private hire vehicles.


From Thursday 24 September measures including the following will be introduced:


  • pubs, bars and restaurants must operate table-service only, except for takeaways;
  • hospitality venues must close at 10pm (which means closing, not last orders). The same will apply to takeaways, although deliveries can continue;
  • the requirement to wear face coverings will be extended to include retail staff and staff and customers in indoor hospitality, expect when seated at a able to eat or drink; and 
  • covid-secure guidelines will become legal obligations in retail, leisure, tourism and other sectors. 
Furthermore, from Monday 28 September, a maximum of 15 people may attend weddings, while 30 may attend funerals. Business conferences, exhibitions and large sporting events will not be reopened from 1 October. 

Thsee new measures will be enforced by tighter penalties. Guidance on the additional measures will be made available on Gov.Uk. 

As ever, please feel free to share trackable links through your networks. Any questions can be directed to our dedicated business enquiries mailbox (

Heather Whittaker
Prime Minister's Office and Cabinet Office Communications

West Suffolk Council 

As of Thursday, the 24th of September, new rules relating to test and trace will apply to a broad mix of food and drink businesses, leisure and tourism services, 'close contact services' such as hairdresses and barbers, and services provided for social, cultural and recreational purposes in community centers, youth and community centers and village halls, that will legally require the logging of customer, visitor and staff details for NHS Test and Trace. 

You must display an official NHS QR code posters under law ahead of the NHS COVID-19 app being rolled out nationally this week. Businesses will be expected to make sure their customers are aware of the rules around QR codes by displaying posters and speaking to customers directly. 

It is now mandatory for a wider range of businesses and organisations to collect customer, visitor and staff contact details. This is vital for the NHS Test and Trace service in England to contact the necessary people if coronavirus outbreaks are identified in venue. 

For more information on creating a QR code for your business, please visit the following government website or visit the NHS website 






Please find a link below to the latest Government information for the "Eat Out, Help Out" scheme and another link to promotional materials for the scheme that the Government have produced. 


Register for the Eat Out to Help Out Scheme


Download the Promotional Materials 




I have waited until after the weekend, in case the official guidance was altered or updated but at the current time the government guidance for what the above businesses need to do to be able to reopen is all contained within the below link.


I suspect many of you will already have existing customers booked in for long overdue appointments over the next fortnight or so but in order to attract additional customers, you might find a short video of the steps you are taking to make your premises safe, will reassure and possibly attract new customers. We would be very happy to circulate these to our tens of thousands of followers on social media.


We are also celebrating Independent businesses for the whole of this week, as part of our Independents Week campaign so again please let us know what you are up to, in preparing your businesses premises for reopening and we will do all we can to spread the word. Just send any videos, photos or text about your business to my colleague





Here is a PDF of the guidance that the Government has provided for bars, restaurants, and cafes re-opening within the next few weeks. Read the PDF here




We have created a social graphic for Bury Bouncing Back - download it here


And one for Bury St Edmunds is open - download it here




For clear advice on furloughing staff on the Job Retention Scheme, please visit




As we are allowed to return to work over the coming months, the Government has released a guide for working safely during Coronavirus:




The Government's COVID-19 Recovery Strategy has now been published and can be found here:


Tourism is the third step in the Government's reopening process and will happen no earlier than 4th July. In the meantime, Bury St Edmunds and Beyond will continue to engage with our audiences online to encourage visitors not to visit at the present time but to plan a future trip.




Starting this Wednesday, applications will be open for the Self-Employment Income Support Scheme. Use the online checker to see if you're eligible and have they money in your account by 25th May.




West Suffolk Council have created a page with updates and support for businesses during this difficult time 




Greene & Greene have written a very useful update on furlough leave which you can read here:



Jacobs Allen have a very helpful dedicated section to their website relating to Coronavirus. Visit their website here





West Suffolk Council would like to reiterate that business DO NOT need to pay anything to access their grant or any advice on COVID 19 business support. 


Please be careful of scams such as the following:





ACAS have got in touch with us at the BID to offer advice that our BID members might find helpful. 


ACAS advice on Coronavirus -


Government advice on Coronavirus -


We are running regular webinars – details can be found here - as well as live Twitter Q&A sessions every Friday -




Suffolk Mind charity have put together a blog to help people who are self-isolating, working from home, dealing with children being off school or those who just need some ways to better meet their emotional and physical needs whilst staying at home. Read their blog here:




A document was issued by the MOS National Business Crime Centre, please visit this link:




The government has released an informative and practical guide on COVID-19 and the impact it may be having on mental health and wellbeing - it's available here:


27/03/20 is an industry movement on a mission to ensure diverse and successful high streets, now and for the long term. Yesterday (26 March) they launched the first in a series of short You Tube videos called Idea of the Day for all businesses to view, visit;


These short videos are aimed at supporting businesses during coronavirus and the challenges faced by everyone on the High St during this period. The videos aim to provide simple ideas and steps to take to generate sales and grow and strengthen ties in the community. The first video considers the fact that millions are now working from home / stuck at home with an idea to support your customers by creating care packages – watch the vide to find out more!




West Suffolk Council are here to help you keep up with the latest support to business during this difficult time. Please visit for the latest or call the team on 01284 757114




The BID is working closely with the Economic Growth Team at West Suffolk Council to provide you access to the most up to date information to assist your business. Please click on this link to see the latest statement from the Council.






I have spoken to 3 local Commercial Agents today about concerns businesses have expressed to me regarding rent payments that are due this month. They have all encouraged concerned businesses to contact them to discuss their individual circumstances.


They have also suggested that this might be prudent to do once more is known about how businesses can access the Government funding that was announced on Tuesday.




You can sign up here to receive email alerts with the latest updates and guidance around COVID-19 from the UK Government.


If you have questions or concerns about leave, pay, remoteworking and what steps you can take to reduce the spread of the coronavirus, join Acas experts this Friday at 10:30am to chat live on Twitter. Send your questions in advance to @acasorguk #AskAcas.


Acas are also running a number of free webinars to provides practical advice for employers to help manage the impact of coronavirus on businesses. Register here:





For a good guide for business owners in regards of their rights and responsibilities visit ACAS (The Advisory, Conciliation and Arbitration Service)




For information about support for businesses from the government visit; Please note accessing this support will be via the Local Authority and we await details of this process.




Owner of Casa, Maria Broadbent, appeared on BBC Radio 2’s Jeremy Vine Show at lunchtime today to talk about how her business is adapting to the current challenges. A number of Bury St Edmunds restaurants have started to offer takeaways, click and collect and delivery during this period. You can listen to the interview again here:




2nd Floor, 2 Woolhall Street, Bury St Edmunds, IP33 1LA   01284 766258