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06/08/2020Virtual Network MeetingWe have scheduled our next Virtual Network Meeting, for 4.30pm on Monday 24th August. This will provide us with an opportunity to update you all on what we have been doing on your behalf and what we have plans to do for the rest of the year. The main focus of the meeting though, will be bringing you all up to speed on our new smartphone and tablet app (see next bullet point for more information).

06/08/2020New Place Promotions AppLast week we began introducing, via social media, our new Our Bury St Edmunds app as part of our plan to further help our members and the town centre to bounce back after the impact of the virus. We have partnered with the award-winning place promotion app LoyalFree to provide advertising for local businesses - see attached flyer. This service is free for BID members, is simple to set up and you can see a demo of the main features of the app at or download from the Google/Apple app stores.

06/08/2020Eat Out to Help OutThere has been a huge take up with this scheme this week, with many of our businesses fully booked up and with large queues outside many! As you know we have previously provided you with copies of the Government posters but if you want some more then please let me know and we can print some and drop them off to you. If you are registered for the scheme then we have listed your business on the BID website, shared it with Bury St Edmunds & Beyond for their website as well as being featured on the EOTHO trail on the app.

06/08/2020BID Levy reminder lettersI wanted to make you aware that to date over 60% of our members have not paid their BID levy yet and nearly 70% of our projected income is still to be collected. As I have mentioned previously, everyone at the BID acknowledges how difficult this year has been for businesses and that includes ours. We want to continue to deliver great value for your BID membership and the current town centre Monster Hero Safari Trail and the app are just two initiatives we have adopted and will be funding on the behalf of all members.

Support & Updates for Businesses During The Coronavirus Period


To support the businesses in this challenging time, we will have regular updates on this page to provide factual information for businesses. 




Please find a link below to the latest Government information for the "Eat Out, Help Out" scheme and another link to promotional materials for the scheme that the Government have produced. 


Register for the Eat Out to Help Out Scheme


Download the Promotional Materials 




I have waited until after the weekend, in case the official guidance was altered or updated but at the current time the government guidance for what the above businesses need to do to be able to reopen is all contained within the below link.


I suspect many of you will already have existing customers booked in for long overdue appointments over the next fortnight or so but in order to attract additional customers, you might find a short video of the steps you are taking to make your premises safe, will reassure and possibly attract new customers. We would be very happy to circulate these to our tens of thousands of followers on social media.


We are also celebrating Independent businesses for the whole of this week, as part of our Independents Week campaign so again please let us know what you are up to, in preparing your businesses premises for reopening and we will do all we can to spread the word. Just send any videos, photos or text about your business to my colleague





Here is a PDF of the guidance that the Government has provided for bars, restaurants, and cafes re-opening within the next few weeks. Read the PDF here




We have created a social graphic for Bury Bouncing Back - download it here


And one for Bury St Edmunds is open - download it here




For clear advice on furloughing staff on the Job Retention Scheme, please visit




As we are allowed to return to work over the coming months, the Government has released a guide for working safely during Coronavirus:




The Government's COVID-19 Recovery Strategy has now been published and can be found here:


Tourism is the third step in the Government's reopening process and will happen no earlier than 4th July. In the meantime, Bury St Edmunds and Beyond will continue to engage with our audiences online to encourage visitors not to visit at the present time but to plan a future trip.




Starting this Wednesday, applications will be open for the Self-Employment Income Support Scheme. Use the online checker to see if you're eligible and have they money in your account by 25th May.




West Suffolk Council have created a page with updates and support for businesses during this difficult time 




Greene & Greene have written a very useful update on furlough leave which you can read here:



Jacobs Allen have a very helpful dedicated section to their website relating to Coronavirus. Visit their website here





West Suffolk Council would like to reiterate that business DO NOT need to pay anything to access their grant or any advice on COVID 19 business support. 


Please be careful of scams such as the following:





ACAS have got in touch with us at the BID to offer advice that our BID members might find helpful. 


ACAS advice on Coronavirus -


Government advice on Coronavirus -


We are running regular webinars – details can be found here - as well as live Twitter Q&A sessions every Friday -




Suffolk Mind charity have put together a blog to help people who are self-isolating, working from home, dealing with children being off school or those who just need some ways to better meet their emotional and physical needs whilst staying at home. Read their blog here:




A document was issued by the MOS National Business Crime Centre, please visit this link:




The government has released an informative and practical guide on COVID-19 and the impact it may be having on mental health and wellbeing - it's available here:


27/03/20 is an industry movement on a mission to ensure diverse and successful high streets, now and for the long term. Yesterday (26 March) they launched the first in a series of short You Tube videos called Idea of the Day for all businesses to view, visit;


These short videos are aimed at supporting businesses during coronavirus and the challenges faced by everyone on the High St during this period. The videos aim to provide simple ideas and steps to take to generate sales and grow and strengthen ties in the community. The first video considers the fact that millions are now working from home / stuck at home with an idea to support your customers by creating care packages – watch the vide to find out more!




West Suffolk Council are here to help you keep up with the latest support to business during this difficult time. Please visit for the latest or call the team on 01284 757114




The BID is working closely with the Economic Growth Team at West Suffolk Council to provide you access to the most up to date information to assist your business. Please click on this link to see the latest statement from the Council.






I have spoken to 3 local Commercial Agents today about concerns businesses have expressed to me regarding rent payments that are due this month. They have all encouraged concerned businesses to contact them to discuss their individual circumstances.


They have also suggested that this might be prudent to do once more is known about how businesses can access the Government funding that was announced on Tuesday.




You can sign up here to receive email alerts with the latest updates and guidance around COVID-19 from the UK Government.


If you have questions or concerns about leave, pay, remoteworking and what steps you can take to reduce the spread of the coronavirus, join Acas experts this Friday at 10:30am to chat live on Twitter. Send your questions in advance to @acasorguk #AskAcas.


Acas are also running a number of free webinars to provides practical advice for employers to help manage the impact of coronavirus on businesses. Register here:





For a good guide for business owners in regards of their rights and responsibilities visit ACAS (The Advisory, Conciliation and Arbitration Service)




For information about support for businesses from the government visit; Please note accessing this support will be via the Local Authority and we await details of this process.




Owner of Casa, Maria Broadbent, appeared on BBC Radio 2’s Jeremy Vine Show at lunchtime today to talk about how her business is adapting to the current challenges. A number of Bury St Edmunds restaurants have started to offer takeaways, click and collect and delivery during this period. You can listen to the interview again here:




2nd Floor, 2 Woolhall Street, Bury St Edmunds, IP33 1LA   01284 766258