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17/09/2020NHS Covid-19 appAhead of the national launch of the NHS COVID-19 app across England and Wales on Thursday 24 September, the Government is urging businesses like pubs, restaurants, hairdressers and cinemas to ensure they have the NHS QR code posters visible on entry so all customers who have a smartphones can scan your QR code as they check-in.I mentioned this is an e mail I circulated to you last Friday.

17/09/2020New Town Centre App - Awareness / Training SessionTo help our members get the most out of the new app and to help those yet to get started we have set up an online training session via Zoom with the app provider LoyalFree. It is for next Monday 21st September- 4.30pm and will last approximately 30 minutes. To take advantage of this training please use this link . If you have any queries please contact

17/09/2020New Cocktail Trail for Town Centre AppOne of the many benefits of the new town centre app is the creation of tours and trails to help encourage footfall and promote BID businesses – we have already added The Ale Trail, Dog Friendly Trail, Great Deals on Great Meals and Blue Plaque Trail. Trails provide another great way to help visitors explore the town centre and discover businesses, and depending on your business you could feature on multiple trails. The next trail we’d like to add is a Cocktail Trail and to ensure we don’t miss any businesses that offers cocktails please email and let him know you’d like to be added.

17/09/2020Planet Earth is coming to town!To quote Duran Duran. “This is Planet Earth!” and it’s in the Apex from the 3rd to the 18th October inclusive! Why not make the most of your lunch break and visit Gaia - the seven-metre replica of planet Earth which will be suspended three meters above The Apex’s auditorium floor. Gaia has recently been shown in Hong Kong, Australia, Taiwan and at the Natural History Museum in London, so we're delighted to have her in Bury St Edmunds! Attached is a photo of what to expect and it follows on from the large moon that visited the Apex last year.

Support & Updates for Businesses During The Coronavirus Period


To support the businesses in this challenging time, we will have regular updates on this page to provide factual information for businesses. 




Please find a link below to the latest Government information for the "Eat Out, Help Out" scheme and another link to promotional materials for the scheme that the Government have produced. 


Register for the Eat Out to Help Out Scheme


Download the Promotional Materials 




I have waited until after the weekend, in case the official guidance was altered or updated but at the current time the government guidance for what the above businesses need to do to be able to reopen is all contained within the below link.


I suspect many of you will already have existing customers booked in for long overdue appointments over the next fortnight or so but in order to attract additional customers, you might find a short video of the steps you are taking to make your premises safe, will reassure and possibly attract new customers. We would be very happy to circulate these to our tens of thousands of followers on social media.


We are also celebrating Independent businesses for the whole of this week, as part of our Independents Week campaign so again please let us know what you are up to, in preparing your businesses premises for reopening and we will do all we can to spread the word. Just send any videos, photos or text about your business to my colleague





Here is a PDF of the guidance that the Government has provided for bars, restaurants, and cafes re-opening within the next few weeks. Read the PDF here




We have created a social graphic for Bury Bouncing Back - download it here


And one for Bury St Edmunds is open - download it here




For clear advice on furloughing staff on the Job Retention Scheme, please visit




As we are allowed to return to work over the coming months, the Government has released a guide for working safely during Coronavirus:




The Government's COVID-19 Recovery Strategy has now been published and can be found here:


Tourism is the third step in the Government's reopening process and will happen no earlier than 4th July. In the meantime, Bury St Edmunds and Beyond will continue to engage with our audiences online to encourage visitors not to visit at the present time but to plan a future trip.




Starting this Wednesday, applications will be open for the Self-Employment Income Support Scheme. Use the online checker to see if you're eligible and have they money in your account by 25th May.




West Suffolk Council have created a page with updates and support for businesses during this difficult time 




Greene & Greene have written a very useful update on furlough leave which you can read here:



Jacobs Allen have a very helpful dedicated section to their website relating to Coronavirus. Visit their website here





West Suffolk Council would like to reiterate that business DO NOT need to pay anything to access their grant or any advice on COVID 19 business support. 


Please be careful of scams such as the following:





ACAS have got in touch with us at the BID to offer advice that our BID members might find helpful. 


ACAS advice on Coronavirus -


Government advice on Coronavirus -


We are running regular webinars – details can be found here - as well as live Twitter Q&A sessions every Friday -




Suffolk Mind charity have put together a blog to help people who are self-isolating, working from home, dealing with children being off school or those who just need some ways to better meet their emotional and physical needs whilst staying at home. Read their blog here:




A document was issued by the MOS National Business Crime Centre, please visit this link:




The government has released an informative and practical guide on COVID-19 and the impact it may be having on mental health and wellbeing - it's available here:


27/03/20 is an industry movement on a mission to ensure diverse and successful high streets, now and for the long term. Yesterday (26 March) they launched the first in a series of short You Tube videos called Idea of the Day for all businesses to view, visit;


These short videos are aimed at supporting businesses during coronavirus and the challenges faced by everyone on the High St during this period. The videos aim to provide simple ideas and steps to take to generate sales and grow and strengthen ties in the community. The first video considers the fact that millions are now working from home / stuck at home with an idea to support your customers by creating care packages – watch the vide to find out more!




West Suffolk Council are here to help you keep up with the latest support to business during this difficult time. Please visit for the latest or call the team on 01284 757114




The BID is working closely with the Economic Growth Team at West Suffolk Council to provide you access to the most up to date information to assist your business. Please click on this link to see the latest statement from the Council.






I have spoken to 3 local Commercial Agents today about concerns businesses have expressed to me regarding rent payments that are due this month. They have all encouraged concerned businesses to contact them to discuss their individual circumstances.


They have also suggested that this might be prudent to do once more is known about how businesses can access the Government funding that was announced on Tuesday.




You can sign up here to receive email alerts with the latest updates and guidance around COVID-19 from the UK Government.


If you have questions or concerns about leave, pay, remoteworking and what steps you can take to reduce the spread of the coronavirus, join Acas experts this Friday at 10:30am to chat live on Twitter. Send your questions in advance to @acasorguk #AskAcas.


Acas are also running a number of free webinars to provides practical advice for employers to help manage the impact of coronavirus on businesses. Register here:





For a good guide for business owners in regards of their rights and responsibilities visit ACAS (The Advisory, Conciliation and Arbitration Service)




For information about support for businesses from the government visit; Please note accessing this support will be via the Local Authority and we await details of this process.




Owner of Casa, Maria Broadbent, appeared on BBC Radio 2’s Jeremy Vine Show at lunchtime today to talk about how her business is adapting to the current challenges. A number of Bury St Edmunds restaurants have started to offer takeaways, click and collect and delivery during this period. You can listen to the interview again here:




2nd Floor, 2 Woolhall Street, Bury St Edmunds, IP33 1LA   01284 766258