visit the BID members section

News

Drive Vauxhall wins Customer Excellence Award...

The staff at local Vauxhall Retailer, Drive Bury St Edmunds, are proud to announce the news of their latest achievement; a prestigious Vauxhall Customer Excellence Award.

 

Every year the British manufacturer recognises customer reviews and rewards top performing retailers for their exemplary levels of customer service.

 

To celebrate this special accolade awarded to Drive Vauxhall, Sarah Ferrari and her team were presented with their Customer Excellence Award at their retail showroom.

 

Sarah Ferrari, General Manager at the retailer, comments: “The team and I are over the moon with this achievement and can’t thank our customers enough for their kind words in Vauxhall’s satisfaction surveys, which enabled us to secure this fantastic accolade.

 

“Each and every customer that visits our business can rest assured that they will be receiving a detailed and personal service, ensuring the utmost is done to meet their needs. As we invest so much time and energy in delivering excellent Customer Experience, we’ll be doing our very best to ensure that this continues this year!”


The retailer was one of 53 Vauxhall retailers in the UK to achieve the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2014.

 

After purchasing a new Vauxhall or servicing their vehicle for the first or second time, customers are invited to take part in both surveys. Over 138,978 responses were collected last year, helping to generate an accurate picture of Vauxhall customer experience.

 

Peter Hope, Vauxhall Customer Experience Director, comments: “At Vauxhall, we are proud that Drive Vauxhall has pulled out all the stops to make our customers’ purchasing and servicing experiences as positive as possible. The award is a testament to the hard work invested into their consistent standards and all round high performance.”

 

To celebrate their outstanding effort, the retailer will be presented with a plaque announcing their accolade, which will be placed on display at the dealership. Additionally, the Vauxhall dealer locator will display a special logo next to their name, with all staff receiving commemorative badges.

 

For further information about the retailer award and for details of vehicles in the Vauxhall range, please contact Drive Bury St Edmunds here.

Details

Telephone 01284 603157

Email Click here to email

Website click here to visit

Address Cotton Lane, Bury St Edmunds, Suffolk, IP33 1XP
IP33 1XP

Opening Hours Sales Mon-Fri: 8:30am-7pm Sat: 8:30am-6pm Sun: 10am-4pm Service Mon-Fri: 7:45am-6pm Sat: 8:30am-12pm Sun: Closed Parts Mon-Fri: 8am-5:30pm Sat: 8am-12pm Sun: Closed Body Shop Mon-Fri: 8am-6pm Sat: 8am-12:30pm Sun: Closed

Map

Looking for something to do?

Here's 'Our' pick of the Entertainment...

The Apex

Music and business venue situated in the heart of arc shopping centre

William Hill

Betting and gambling at William Hill, the world's biggest bookmaker

Abbeygate Cinema

The Abbeygate Cinema features all the latest cinematic releases and has its own café and restaurant.

Bury St Edmunds Rugby Club

Bury St Edmunds Rugby Club is a local Rugby Union club that has been playing since 1925.

View all >>

Our Bury St Edmunds tweets ...

Follow us on twitter >>

Masterclass Parties

The masterclasses include your own mixology expert, a personalised Bellini on arrival, introduction and sampling of different styles of cocktail making, get the chance to make a cocktail of your choice.

read more >>
 

Free Family Law Health check

Free diagnostic check with a Gross & Co expert for advice on issues with: Grandparents, unmarried couples, separation, divorce, premarital agreement.

read more >>
 

2nd Floor, 2 Woolhall Street, Bury St Edmunds, IP33 1LA

admin@ourburystedmunds.com   01284 766258